Listening is one of the most important skills for healthcare providers, and it requires attention, and empathy and can help improve patient outcomes. Listening builds trust with your patients and provides a foundation for building a therapeutic relationship. Know how and when to listen and what to listen for.
Values are the things that are most important to a person.
Values can range from obvious to subtle, often with a strong emotional component. They help us make decisions and set priorities in life, so it’s helpful if you know what your patients’ values are.
Here are eight dimensions of care that influence the patient’s health journey experience:
1) regard for patients
2) coordination of care
3) information and education
4) physical comfort
5) emotional support
6) involvement of family and friends
7) continuity and transition
8) courtesy and availability
Source: Journal of Medical Ethics
Can you address all of these while considering your patient’s values? If you would like access to a tool that translates your patients’ values into measurable, meaningful analytics that you can use to improve your patient partnerships, send us a message and ask about our Health Culture Index.
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